Service Med S.p.A. (“Service Med”) hereby intends to inform users of the website (“Site”) about the data concerning them that the company could collect, process and store using cookies.


What are cookies?

Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on the next visit.

What are cookies used for?

Cookies are used for different purposes: execution of computer authentications, sessions monitoring, information storage on specific configurations regarding users accessing the server, storing preferences, etc.

What are “technical” cookies?

These are cookies that are used to browse or provide a service requested by the user. They are not used for other purposes and are normally installed directly by the owner of the website.

Without the use of these cookies, some operations could not be completed or would be more complex and / or less safe.

What are “analytics” cookies?

These cookies are used to collect and analyze the web and use traffic. These cookies allow you to determine if the same user connects to the website, to monitor the use of the site and improve its performance and usability by users.

What is cookie “profiling”?

Cookies are used to track the user’s browsing on web and create profiles on his tastes, habits, choices, etc. With these cookies, advertising messages can be transmitted to the user’s terminal in line with the preferences already expressed by the same user in the internet activity.

What are “third party” cookies?

The third-party cookies are cookies set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to other domains web pages etc.) that are located on servers other than the site visited.

Is the consent of a user necessary for the installation of cookies on their terminal?

Users’ consent is not required for the technical cookies installation. Profiling cookies, on the other hand, can only be installed on the user’s terminal if they have given their consent after being informed in a simplified manner. Consent is also required in case of use of third-party “analytics” cookies, if no tools have been adopted that reduce the identifying power of cookies and the third party crosses the information collected with others already available.


Service Med uses the following cookies on its website:

Technical cookies

The Website uses technical cookies in order to ensure a better site usability and its contents by users, to allow the user interface to be customized and to achieve correct connection operation.


How to manage cookies

Cookies can be deleted and managed by the user of the Website through the settings of their web browser, in the following ways:

• Cancellation: the features present in commonly used web browsers allow you to delete all the cookies or some of them on your computer.

• Settings management: it is also possible to modify the settings of your browser in order to block or limit the sending of cookies.

Please check the in-depth pages provided by the developers of the most common browsers:

• Internet Explorer;

• Google Chrome;

• Mozilla Firefox;

• Apple Safari.

Disabling cookies does not in itself preclude the use of the services of the Website; however, the removal and blocking of all cookies, including technical cookies, may prevent the user from accessing the contents of the Website correctly and completely.


Purposes of processing

The technical cookies used by Service Med are used to guarantee the normal use and the site surfing and to allow easier internet activity.

Methods of processing

The processing is carried out with the aid of electronic and computerized tools or in any case automated / with electronic systems, and is performed by Service Med in order to guarantee the safety and confidentiality of the data in accordance with current legislation. In particular, all the technical, IT, organizational, logistic and procedural safety measures required by current legislation will be adopted, so that the minimum level of data protection required by law is guaranteed.

The treatment will be carried out by Service Med and, where necessary, by external consultants, appointed external managers.

Nature of the provision of data

The data provision by collection through the cookies installation is optional. However, the deactivation of some cookies may not allow you to continue browsing in some parts of the site or to receive the information and services requested.

Users have the option of denying their consent to the cookies installation through the settings of their browser. By continuing to browse the site without changing the settings relating to cookies as indicated above, you are consenting to the collection of personal data through the use of cookies.

Communication, transmission and distribution of data

Users’ data will not be communicated or distributed out of the cases permitted by law.

Transfer of data abroad

User data will not be transferred abroad.

Rights of the interested party

The law confers to all the interested parties the following specific rights:

• right of access;

• right of rectification;

• right to cancel, limit and oppose the processing;

• right to data portability;

• right to withdraw consent.

If you wish to exercise one of the rights provided for by the law, please send a request to Service Med S.p.A., Bianca Maria street, n. 25 – 20122 Milan.

In the end, we remind you of your right to propose a complaint with a supervisory authority.

Phone calls recording and Customer Service

Under the applicable legislation, Service Med S.p.A., as data controller, provides the present information regarding the processing of personal data that may be carried out by recording telephone calls to the Customer Service. The consent to the processing is optional, however without the consent the Customer Service cannot be used.

Purposes of the processing with reference to the recording of phone calls

Personal data will be processed by Service Med in order to improve the quality of the main Customer Service processes and to more effectively target the training of personnel assigned to these services. The registration archiving duration is 15 days.

Modalities of the processing

The data are collected from the interested party and protected by appropriate security measures in line with the logic and purposes indicated above and in any case in order to guarantee the safety and confidentiality of the data. The collected data will not be transferred abroad.

Rights of the interested party

We remind you that, at any time, you have the right to know which your personal data are and how they are used, as well as to update, integrate, rectify or request cancellation, blocking and oppose their processing if done in violation of the law, to revoke their consent or request the portability of data, by sending a request to the address: Service Med SpA, Viale Bianca Maria n. 25 – 20122 Milan

Data controller

The data controller is Service Med S.p.A., with registered office in Viale Bianca Maria n. 25 – 20122 Milan and administrative headquarters in Dell’Agricoltura street, 38 – 37012 Bussolengo (VR), C.F./P.IVA 10782860158, registration number at the Milan Register of Companies no. 10782860158 – R.E.A. N. MI-1406896

Responsible for data protection

The Data Protection Officer (DPO) appointed by Service Med S.p.A., is lawyer. Marco Salgarelli. Telephone number 0456717441, e-mail